Inquiries

Before making an inquiry

The e-Rad helpdesk received many questions that we cannot answer.
Before making an inquiry, please check the correct party for your inquiry.
* Click the applicable item to jump to the corresponding section on this page.

Inquiries related to matters such as the guidelines of a call for applications

If you have an inquiry related to matters such as the guidelines of a call for applications, contact the funding agency that published the call for applications.

Examples of questions that cannot be answered by the e-Rad help desk:
What should I input as the budget amount or costs?/Which documents need to be sent separately by mail when applying?/
When will I know the results of the screening?/Does filling in the optional items affect my chances (either positively or negatively)?
* Please be aware that the e-Rad help desk cannot reply to inquiries of this nature.

Frequently Asked Questions (FAQ)

We update our frequently asked questions (FAQ) based on inquiries that we receive from users.
Check these first before inquiring by phone.

FAQ Open in a new window

Inquiries about how to operate e-Rad

Help Desk

Before contacting the e-Rad help desk, please prepare by following the steps below.

1. Make sure you are logged in to e-Rad
2. Have the operation manual ready
* Please be aware that if you have not made these preparations, we may ask you to phone back when you have done so.

Phone traffic

The usual phone traffic for this line is as follows.
Please note, however, that in periods such as the last days before a call for applications closes, phone traffic may be heavy even during periods when it is usually light.

Time Phone traffic Time Phone traffic
9:00-9:30 Light (easy to get through) 9:30-10:00 Heavy (difficult to get through)
10:00-10:30 Heavy (difficult to get through) 10:30-11:00 Heavy (difficult to get through)
11:00-11:30 Medium (somewhat easy to get through) 11:30-12:00 Medium (somewhat easy to get through)
12:00-12:30 Light (easy to get through) 12:30-13:00 Light (easy to get through)
13:00-13:30 Medium (somewhat easy to get through) 13:30-14:00 Heavy (difficult to get through)
14:00-14:30 Heavy (difficult to get through) 14:30-15:00 Medium (somewhat easy to get through)
15:00-15:30 Medium (somewhat easy to get through) 15:30-16:00 Heavy (difficult to get through)
16:00-16:30 Heavy (difficult to get through) 16:30-17:00 Medium (somewhat easy to get through)
17:00-17:30 Light (easy to get through) 17:30-18:00 Light (easy to get through)